Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at lapeachee@gmail.com .
Product care
These cups are handmade with love, so please handle with care!
Care instructions:
- Hand wash only
- Do not soak
- Not dishwasher safe
- Not microwave safe
These shirts are handmade with love, so please handle with care!
Care instructions:
- Turn garment inside out
- Machine wash cold
- No bleach or fabric softener
- Do not iron
- Tumble dry at low heat
These shirts are handmade with love, so please handle with care!
Care instructions:
- Turn inside out
- Machine wash cold
- No bleach or fabric softener
- Do not iron
- Tumble dry at low heat
Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer returns or exchanges within 7 days of purchase. You can return your product for a refund to the original payment method.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Eligibility for a return
- Item must be in the same condition that you received it
- Must be returned with original tags (if applied)
- Have no visible signs of wear or use
Process
To start a return, you can contact us at lapeachee@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Items on clearance are non-returnable
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at lapeachee@gmail.com.
Shipping
Shipping Timeframe
Orders are processed within 3 to 5 business days after receiving your order confirmation email. This excludes weekend and holidays. Once your order has shipped, you'll receive another notification.
Shipping Cost
Shipping costs vary based on location and shipping speed. The shipping charges for your order will be calculated and displayed at checkout!